By accessing and using this website, you agree to comply with and be bound by the terms and conditions below.

Our Full Policy

Returns

No Returns on sale/clearance/ or defect items 

• You can return your item (Full price)  within 7 days of receiving your order.
• Return postage costs are the responsibility of the customer.
• For peace of mind, we recommend using a tracked delivery service.

No Exchanges 

Item Condition

• Items must be returned unworn and undamaged.
• We’re unable to accept returns with stains, rips, or missing embellishments.
• If an item is returned in a non-returnable condition, we can return it to you for a shipping fee.

Manufacturing Defects

• All items go through careful quality checks before dispatch.
• In the rare case you receive a product with a manufacturing fault, we’ll provide a full refund once the item has been returned and inspected.

Safe Returns

• If a return doesn’t reach us (e.g., lost in transit), we won’t be able to issue a refund.
• To protect yourself, please use a tracked service when sending items back.

No exchanges or refunds on gifts or SALE Items 

Email our customer service team on info@veilleez.com if you have any questions on our policies.
We will respond within 48 hours.