Contact

Get in Touch

We're here to help and want every Veilleez customer to feel looked after.

Customer Service Response Time

If you contact our customer service team, you can expect a response within 24 hours. Please note that responses may take slightly longer over weekends and UK public holidays, but we will always get back to you as soon as possible.

How to Reach Us

For all enquiries — including order updates, sizing, product questions, returns, or general support — please submit your request through our Help section on the website. This ensures your query reaches the right team member and is logged for the fastest possible response.

What to Include in Your Message

To help us resolve your query quickly, please include:

• Your order number (if applicable)
• The email address used at checkout
• A clear description of your enquiry
• Any relevant photos (e.g. for faulty or incorrect items)

Our Promise

Every message is read and responded to by a real member of the Veilleez team. We aim to make every interaction as smooth, respectful, and helpful as possible — because you deserve nothing less.